Question 1
The owner of a company needs to know who signs into the system.
You need to ensure that the owner can view the user audit logs.
Where does each action need to be performed?
✅ System Settings
✅ Microsoft 365 Compliance
Question 2
You are a Dynamic 365 administrator. You create a new solution in Dynamics 365.
You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps.
Which actions should you perform?
✅ Configure business process flows
✅ Configure each stage with the actions that needs to be completed
Question 3
You create a Power Apps portal to provide training and documentation for students. Students create a profile on the portal and then select and pay for courses.
You plan to add free courses to the training portfolio. Free courses must be automatically available to all students when they sign in.
You need to assign default permissions to students.
What should you do?
✅ A. Create a Students web role and set the Authenticated Users Role option to true. Assign the web role to each registered user
⬜ B. Create an entity for managing free courses. Create entity permission records to provide access to entity records for free courses and assign the entity permissions to users when they register on the portal for the first time
⬜ C. Create an entity for managing free courses. Create a Students web role and set the Authenticated Users role option to true. Create appropriate entity permissions to access the free course entity records and assign the entity permissions to the web role
Question 4
You create workflows to automate business processes.
You need to configure a workflow to meet the following requirements:
✑ Be triggered when a condition is met.
✑ Run immediately.
✑ Perform an action when a condition is met.
You need to create a workflow that automatically sends emails based on a mail merge template. To answer, select the appropriate configuration in the answer area.
✅ Subject contains data
✅ Configure the workflow to run now
✅ Send an email
Question 5
You are a Dynamics 365 Customer Service administrator.
You need to configure the following automation for the sales team:
✑ Send an email when the status changes on an Opportunity.
✑ Text the sales manager when an Opportunity is created.
✑ Create a Wunderlist task when an Opportunity is open for 30 days.
Which tool should you use for each requirement?
✅ Dynamics 365 workflow
✅ Microsoft Flow
✅ Microsoft Flow
Question 6
A company uses Common Data Service to manage prospects. The company has a business process flow named BPFA that is associated with the Prospect entity to streamline the prospect management process.
You add a field named Category to the Prospect entity. You create additional business process flows. You apply the business process flows to Prospect records based on the selected category. Users can switch to any other newly configured business process flows but must not use BPFA.
You need to configure the solution.
What are two possible ways to achieve this goal?
✅ A. Remove all of the privileges for BPFA
⬜ B. Use a business rule to prevent users from switching to BPFA
✅ C. Deactivate BPFA
⬜ D. Change the display order of the business process flows to move BPFA to the bottom of the list
Question 7
You are creating a business rule to implement new business logic.
You must apply the business logic to a canvas app that has a single screen named Screen1.
You need to configure the scope for the business rule.
Which scope should you use?
⬜ A. Screen1
✅ B. Entity
⬜ C. All Forms
⬜ D. Global
Question 8
You are a Dynamics 365 Customer Services administrator. You have a Production instance and Sandbox instance.
Users record Production instance data in the Sandbox instance.
You need to ensure that the users only record data in the Production instance.
Which security function needs to be edited to prevent access to the Sandbox?
✅ Groups
✅ Roles
Question 9
You must create a new entity to support a new feature for an app. Entity data will be transactional and will be associated with business units.
You need to configure entity ownership.
Which entity ownership type should you use?
✅A. user or team owned
⬜ B. organization-owned
⬜ C. none
⬜ D. business-owned
Question 10
You need to ensvure that there are no leads for a customer before you create a new opportunity for the customer.
How can you use duplicate detection rules to achieve this goal?
✅ Opportunity
✅ Account
Question 11
A car dealership has a Dynamics 365 Sales environment for its sales company and another environment for its leasing company.
Users in one environment must not be able to see the other environment.
You need to grant salespeople access to the sales company environment.
What should you do?
✅ A. Add salespeople to an Office 365 security group
⬜ B. Add salespeople to a security role
⬜ C. Set privileges
⬜ D. Set app security
Question 12
You are a Dynamics 365 administrator for a veterinarian clinic.
On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added.
You need to create a dynamically visible field.
What should you configure?
⬜ A. field visibility on the form
⬜ B. workflow
⬜ C. business process flow
✅ D. business rule
Question 13
You must create a form for team members to use. The form must provide the ability to:
✑ Lock a field on a form.
✑ Trigger business logic based on a field value.
✑ Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all.
✅ Actions
✅ Conditions
✅ Recommendation
Question 14
You have a form that displays a custom field from an entity.
A customer wants to restrict users from filtering on the custom field.
You need to prevent users from filtering the field in Advanced Find.
What should you modify?
⬜ A. Fields in the Edit Filter Criteria option of the Quick Find view
⬜ B. the Field Security field on the Field Properties form
✅ C. a searchable field on the Field Properties form
⬜ D. Fields in the Add Find Columns option of the Quick Find view
Question 15
You are designing a canvas app that connects to Common Data Service.
You need to configure the app to meet the requirements and ensure that the canvas app is available offline.
What should you implement?
✅ Navigate
✅ LoadData
Question 16
You have a canvas app that allows users to view, select, and purchase products. The app uses a Gallery control to display products and checkboxes that allow users to select products.
When users select items from the product catalog, they move to a different screen to complete a purchase.
Users must be able to clear all product selections when they click the button.
You need to configure the button.
What should you do?
⬜ A. Use the Reset(Control) formula and pass the gallery control as a parameter to the Reset formula
⬜ B. Use the Reload(Control) formula and pass the gallery control as a parameter to the Reload formula
⬜ C. Use the ForAll() function to iterate through each item of the Gallery and clear user selections
✅ D. Set the OnCheck value to populate a collection and the OnUncheck value to remove the item from the collection. Clear collection when the user selects the button
Question 17
A company has a canvas app that includes the following screens: Screen1 and Screen2.
The OnVisible property for Screen1 contains the following expression.
Set(AgeGroups, [“1-25”, “26-54”, “55+”])
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
✅ Yes
✅ No
✅ No
Question 18
You are a Dynamics 365 administrator.
You create a new app.
You need to create the site map for the app.
Which three actions should you perform in sequence?
✅ Add an area
✅ Add a group
✅ Add a subarea
Question 19
You are a Dynamics 365 Customer Service system administrator.
Your organization does not permit the use of custom code for solutions.
You need to create a view that can be viewed by all users in an organization.
Where should you create the view?
⬜ A. Microsoft Excel template
✅ B. Entities component of a solution
⬜ C. Microsoft Virtual Studio
⬜ D. Templates area
Question 20
You are a Dynamics 365 Customer Service help desk administrator.
Cases entered in forms require different types of data to be stored in different types of fields.
You need to create forms for each of the following case types:
Which form types should you create? To answer, drag the appropriate form types to the meet the data entry requirements. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
✅ main
✅ main
✅ card
✅ quick create
✅ quick view
Question 21
You are a Dynamics 365 Customer Service developer.
A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content
✅ Export the user chart for import as a user chart
✅ Share the chart with the team
Question 22
You implement an editable grid for the Account entity.
The business team provides the following list of features that they would like you to implement:
✑ Group by or sort columns in the current view.
✑ Configure a business rule to show an error message.
✑ Edit values in calculated fields.
✑ Edit the Address composite field.
✑ Use the editable grid on mobile phones.
Which actions can you perform? To answer, select the appropriate options in the answer area.
✅ Yes
✅ Yes
✅ No
✅ No
✅ Yes
Question 23
You are developing an app.
You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the company’s social media teams distribution list.
You need to create a connection to the Twitter service and build a solution.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
✅ Sign in to Power Automate and create a new blank flow
✅ Select the social media connector and enter the user credentials for the connection
✅ Create a trigger to search for the new posts with the hashtag
✅ Create an action to send a mobile notification
Question 24
You manage Dynamics 365 for a company.
You must prevent users from launching and using Power Automate.
You need to hide the Flow button on the user interface.
Which configuration setting should you change?
⬜ A. the SiteMap
✅ B. the Customizations section of System Settings
⬜ C. the Entity component of the default solution
⬜ D. the Buttons tab of Flow
Question 25
You configure and test a user interface (UI) flow. You plan to run the flow as a scheduled flow.
The UI flow must run on a Windows 10 device. As part of process automation, the UI flow must sign into the Windows 10 device with the credentials for a user account named User1.
You need to ensure that the flow runs during non-peak hours and requires no physical user intervention.
What should you do?
⬜ A. Ensure that the User1 account has an active user session on the device
✅ B. Ensure that all user sessions are signed out
⬜ C. Ensure that there are no active user sessions on the device
⬜ D. Ensure that all user sessions are signed out except for locked user sessions
Question 26
You plan to create user interface (UI) flows to automate several web-based business processes that you currently perform manually.
You need to ensure that users can create and run web UI flows.
Which three components must you install and configure on user’s devices? Each correct answer presents part of the solution.
✅ A. UI Flows application
✅ B. Latest version of Microsoft Edge
⬜ C. On-premises data gateway
✅ D. Selenium IDE
⬜ E. Latest version of Mozilla Firefox
Question 27
You are designing a desktop user interface (UI) flow.
The UI flow automates legacy software.
You need to prepare data for transfer to Microsoft SharePoint list.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
✅ Start recording the UI flow
✅ On the Outputs menu of the UI flow, choose Select text on screen
✅ Select information to pass to the SharePoint list
✅ Enter the name and description for the output
Question 28
You have a business process flow.
You need to update the business process flow while minimizing administrative and maintenance efforts.
What should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
✅ Action step
✅ Action step
Question 29
You are creating a new business process flow to qualify leads.
You create an action. The action is not available inside the Action Step.
You need to make the action available to the Action Step.
Which two steps must you perform? Each correct answer presents part of the solution.
✅ A. Ensure that the entity for the action matches the corresponding entity for the business process flow stage
⬜ B. Add at least one step to the action
⬜ C. Select Run as an on-demand process
✅ D. Activate the action
Question 30
You plan to automate several different processes by using Power Automate.
Each process has unique characteristics.
You need to recommend components for each process.
Which components should you recommend? To answer, drag the appropriate components to the correct processes. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
✅ Flow that uses a custom connector
✅ Unattended UI flow
Question 31
You are creating a Power Virtual Agents chatbot that uses multiple topics.
Each user interaction can reference more than one topic.
You need to be able to capture a value in an initial topic and use it in subsequent topics.
Which type of variable should you create?
⬜ A. Context
✅ B. Bot
⬜ C. Topic
Question 32
A company has a custom website.
You need to embed a Power Virtual Agents chatbot into the website.
What should you use?
⬜ A. Webpage URL
⬜ B. Form ID
⬜ C. Bot ID
✅ D. IFrame
Question 33
A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products.
The chatbots must prompt users to enter or select a product.
You need to store the model information so that it can be reused across all chatbots.
Where should you store the model data?
⬜ A. Global variables
✅ B. Custom entities
⬜ C. Topics
⬜ D. Multiple choice options
Question 34
A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
✅ Escalation rate drivers
✅ Session outcomes over time
Question 35
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to determine the age group.
Does this meet the goal?
⬜ A. Yes
✅ B. No
Question 36
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Use multiple choice for Identify in the question and create options that represent of the age groups.
Does this meet the goal?
✅ A. Yes
⬜ B. No
Question 37
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age. The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Create a custom Age group entity and synonyms for each individual age in the corresponding item. Use Age group for Identify in the question.
Does this meet the goal?
✅ A. Yes
⬜ B. No
Question 38
A company plans to implement AI Builder to add intelligence to several business processes.
Each business process uses different sources and produces different outputs.
You need to determine which AI Builder model types to use.
Which model types should you use? To answer, select the appropriate options in the answer area.
✅ Entity extraction
✅ Form processing
Question 39
You configure an alert in Power BI. You need to alert users when the value of a tile exceeds a threshold. To answer, select the appropriate options in the answer area.
✅ Power BI
✅ The person who created the alert
Question 40
You are using Power BI to build a dashboard for a company.
You must make the dashboard available to a specific set of users, including employees and five external users. The number of employees that require access to the dashboard varies, but usually less than 100.
Employees and external users must not be permitted to share the dashboard with other users.
You need to share the dashboard with the employees and external users.
Which three actions should you perform? Each correct answer presents part of the solution.
⬜ A. Create a dynamic distribution list. Add all users to the distribution group and use the list to share the dashboard
✅ B. Sign into the Power BI service. Open the dashboard and select Share
✅ C. Enter the individual email address of internal and external users
⬜ D. Sign into Power BI Desktop. Open the dashboard and select Share
✅ E. Clear the Allow recipients to share your dashboard (or report) option
⬜ F. Create a distribution group. Add all users to the distribution group and use the list to share the dashboard
Question 41
You create a report by using Power BI Desktop and a Power BI dataset that is connected to Azure SQL Database.
Multiple groups of employees will use the report.
You need to ensure that each group of employees can see only data that pertains to their group.
What should you do?
⬜ A. Create and assign file security profiles
⬜ B. Create and assign Common Data Service security roles
✅ C. Create and assign roles by using row-level security
Question 42
A company uses Common Data Service to manage account and contact information.
The company plans to use the AI Builder model to make key business decisions.
You need to integrate prebuilt AI Builder models with Power Automate flows.
Which models should you use? To answer, select the appropriate options in the answer area.
✅ Text recognition model
✅ Category classification model
Question 43
The sales manager receives a list of leads from a partner company monthly. The field names that are provided do not match the fields in Dynamics 365. A data map does not exist.
You need to import the leads without changing the data from the partner company.
What should you do?
✅ A. Create a data map on the first import by using the Import Data wizard
⬜ B. Add a template for Import Data
⬜ C. Use Import File Translations
⬜ D. Create a data map in Data Management
Question 44
You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable server-based SharePoint integration.
Does this meet the goal?
✅ A. Yes
⬜ B. No
Question 45
You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable OneNote integration.
Does this meet the goal?
⬜ A. Yes
✅ B. No
Question 46
You are a Dynamics Sales administrator for a car dealership. The dealership uses only out-of-the-box functionality. When a new car is sold, the salesperson uses a Word template to generate a letter from the quote to thank the customer.
You need to determine if you can revise the template.
Which Word template change can you make?
⬜ A. Add the Discount field conditionally
⬜ B. Format the table to have alternating color rows
⬜ C. Format the Created On field to a long date format
✅ D. Add the address of the customer
Question 47
You manage the Dynamics 365 Customer Service environment for an organization.
Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the solution.
✅ A. Microsoft Skype for Business
✅ B. Microsoft Exchange Online
⬜ C. Microsoft OneNote
✅ D. Microsoft Yammer
⬜ E. Microsoft OneDrive for Business
Question 48
Current environment. General
Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort’s existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.
Current environment. Check-in progress
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort’s records.
Current environment. Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries. A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ’s are out of date.
Requirements. General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members.
All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions:
- a centrally managed communication solution
- a customer service solution
- a resort portal
- a chat solution
- a check-in solution
Requirements. Communication
Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guest’s names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resort’s portal. Guests must receive a separate email to verify proof of ownership for their registration.
Requirements. Event attendance
Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen.
Requirements. Marketing
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House’s marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort.
Requirements. Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
- Snow reports
- Weather conditions
- Start time
- End time
- Event date
- Outdoor activities
- Indoor activities
- Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member’s attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times during each day of their stay.
Question You need to add controls to the check-in solution for the health and wellness questions. Which form control should you use?
⬜ A. Drop down
✅ B. Check box
⬜ C. Text input
Question 49
Current environment. General
Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort’s existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.
Current environment. Check-in progress
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk. For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort’s records.
Current environment. Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events.
Current environment. Resort policies and event inquiries
A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ’s are out of date.
Requirements. General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions:
- a centrally managed communication solution
- a customer service solution
- a resort portal
- a chat solution
- a check-in solution
Requirements. Communication
Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guest’s names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resort’s portal. Guests must receive a separate email to verify proof of ownership for their registration.
Requirements. Event attendance
Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen.
Requirements. Marketing
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House’s marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort.
Requirements. Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
- Snow reports
- Weather conditions
- Start time
- End time
- Event date
- Outdoor activities
- Indoor activities
- Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member’s attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times during each day of their stay.
Question You need to design the resort portal to meet the business requirements. Which data source should you use?
✅ A. Common Data Service
⬜ B. Microsoft Excel
⬜ C. Azure SQL Database
⬜ D. SQL Server
Question 50
Current environment. General
Bookings at the resort have decreased. The company has decided to focus on creating a tailored, first-class experience for guests. The company also plans to target corporate meetings and events. The company recently purchased a chatbot named FAQbot from AppSource. The chatbot uses the resort’s existing FAQs.
Current environment. Communication
Communication between staff members is primarily conducted through email and SMS text messages. Conversations between staff members and guests are often lost. Conference calls are used for all group meetings.
Current environment. Event registration
Corporate customers can reserve a meeting room at the resort to host meetings. The meetings will include lunch and choice of either an inside-spa experience or a seasonally appropriate outdoor activity. Event registration is conducted three weeks prior to start of the event. It is assumed that all event attendees will attend the meeting.
Current environment. Check-in progress
Guests wait in lines to check in and obtain name badges. At this time, guests can specify any dietary restrictions and select their activity preference. This can result in long wait times and crowding at the front desk.
For health and compliance reasons, guests must answer a series of questions with a yes or no answer during check-in. The front desk will ask and record these answers for the resort’s records.
Current environment. Marketing
At the check-in counter, the guests can drop their business cards into a bowl for a chance to win an all-inclusive weekend stay at the resort. The resort uses the business card information to send announcements about promotions and upcoming events. Current environment. Resort policies and event inquiries A guest can call or send an email to the event coordinator at the resort to get information about hotel policies, snow conditions, or to pre-select their after- meeting event. Guests can also go to the website to view the extensive list of frequently asked questions (FAQ) compiled over the years. Many of the answers to the FAQ’s are out of date.
Requirements. General
Alpine Ski House does not employ technical staff and does not have the budget to hire an external firm to develop solutions. There are two team members who are proficient at Microsoft Excel formulas. Any solution created must use the capabilities of current team members. All solutions must be simple to use, easy to maintain, and represent the brand of the resort. You must implement the following solutions:
- a centrally managed communication solution
- a customer service solution
- a resort portal
- a chat solution
- a check-in solution
Requirements. Communication
Communication between team members must be centrally managed and unified in Microsoft Teams. When the company confirms an event, they must provide a list of guest’s names and email addresses. You must send guests a welcome email that includes a unique registration number for authentication with the resort’s portal. Guests must receive a separate email to verify proof of ownership for their registration.
Requirements. Event attendance
Guests must create an account and sign into a resort portal to confirm their attendance to an event and pre-select an after-meeting event. Prior to the event, guests must be able to identify any personal dietary restrictions.
Requirements. Check-in processes
Check-in processes must be self-service. Each screen must ask for specific data from the guest. The check-in solution will use some data that is stored in Microsoft Excel. The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution. The check-in solution must have a screen where the guest will select either yes or no to health and wellness questions. Guests must physically interact with each answer before proceeding to the next screen. Guests must be able to confirm any dietary restrictions they may have entered from the portal or add new ones at this time. Data must be entered in each screen before users move on to the next screen.
Requirements. Marketing
To eliminate the handling of business cards, the check-in solution must be able to translate the contents of the business cards into Alpine Ski House’s marketing system. The solution must not require any effort or manual entry from the guest to prevent any mistyped information and to make it more appealing to the guest to participate. Requirements. Hotel policies and event inquiries The portal must allow the guests to ask questions about hotel policies, event information, weather reports, and current weather conditions at the resort.
Requirements. Chat solution
The chat solution must specifically address the following key words. No additional key words will be added until a later implementation phase:
- Snow reports
- Weather conditions
- Start time
- End time
- Event date
- Outdoor activities
- Indoor activities
- Most popular The chat solution must be available always and not require staff to answer all of the questions. If a question does require a staff member’s attention, the solution must determine which staff member is best to assist the customer with the question. The information in the FAQ on the legacy website must be used in the chat solution but retyping all the data from the website should not be required. If guests ask about topics that are not listed in the FAQ the chat solution must identify the issue and escalate to a staff member. Team members must be able to ask their own questions through a centrally managed communication solution instead of using the guest portal. Team members must be able to access the same FAQ across multiple solutions.
Issue
Guest1 inquires about snow conditions several times during each day of their stay.
Question You need to design the resort portal’s email registration process. Which solutions should you use? To answer, select the appropriate options in the answer area.
✅ Embed the invitation code in the email link URL
✅ Invitation code sign-up