MB-200 Microsoft Power Platform + Dynamics 365 Core


Question 1

You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team. Members of the sales team cannot access the app. You need to ensure that sales team members can access the app. Should you configure app permissions?
⬜ Dynamics administration center
✅ Manage Roles
⬜ Dynamics 365 home
⬜ Security Roles

Question 2

You are a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as required when the Created On date field does not equal the Modified On date field. You activate the business rule. The form does not mark the specified fields as required when the condition is met. You need to determine the cause of the issue. What is the cause?
✅ The Created On and Modified On date fields are not included on the form.
⬜ The Created On and Modified On date fields are in a hidden tab on the form.
⬜ Created On and Modified On are system fields and cannot be used in business rules.
⬜ The fields to be required are set to Optional at the field property level.

Question 3

You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app. When a user views the Buildings form, a field for Location is missing. You create the field, but the user cannot see it. You need to make the Location field visible to the user. What should you do?
⬜ Add the Location field to the Buildings view.
✅ Publish customizations.
⬜ Change privileges to the user’s security role.
⬜ Create a new Buildings form.

Question 4

You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com. After marriage, Elisabeth changes her legal name to Elisabeth Mueller. You need to update the sign in name for the user without losing any application history. Solution: Change Elisabeth’s username in the user record from Dynamics 365. Does the solution meet the goal?
✅ Yes
⬜ No

Question 5

You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com. After marriage, Elisabeth changes her legal name to Elisabeth Mueller. You need to update the sign in name for the user without losing any application history. Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the user name. Does the solution meet the goal?
✅ Yes
⬜ No

Question 6

You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com. After marriage, Elisabeth changes her legal name to Elisabeth Mueller. You need to update the sign in name for the user without losing any application history. Solution: From Dynamics 365, select Email Configuration. In the active mailbox for the user, update the name. Does the solution meet the goal?
⬜ Yes
✅ No

Question 7

You are a Dynamics 365 for Customer Service system administrator. Your organization does not permit the use of custom code for solutions. You need to create a view that can be viewed by all users in an organization. Where should you create the view?
⬜ Templates area
⬜ System Settings
✅ App Designer
⬜ Advanced Find

Question 8

You are a Dynamics 365 Customer Service system administrator. You export a solution containing customization from the development environment and import the solution into a quality assurance environment. You need to allow removal of the customization and solution from the quality assurance environment. What should you do?
⬜ Export the solution as managed
⬜ Update the publisher prefix to new
⬜ Publish all customizations
✅ Export the solution as unmanaged

Question 9

You are a Dynamics 365 for Customer Service administrator for a help desk. Help desk representatives need to send emails to all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:

  • Contact name
  • Case number
  • Case title
  • Case status
  • Representative name

You need to create an email template for the system. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
✅ Add data values under the Contact entity related to the Account
⬜ Convert the template to a personal template
✅ Add data values from the Case entity
⬜ Publish the template
✅ Save the template
⬜ Add data values under the Account entity
⬜ Send a direct email from Case view to desired cases
✅ Create an email template for the case Question 9

The following information use for question 9, 10, 11, 12

Background

Dynamics 365: Lamna has been using Dynamics 365 and Microsoft Office 365 for three years. Access to Dynamics 365 is limited to childcare workers. Support staff only have access to Office 365 applications. There is a high turnover rate among childcare workers, so there is often a rush to hire replacements. Childcare workers are often hired on weekends and start work the following Monday. The administrator maintains a list of apps that are approved for use and makes the list available to all Dynamics 365 users.

Child registration: When a parent registers a child, workers collect information such as known allergies, emergency contact information, list of medications, and scans of signed consent forms for the child. Additional information is collected through the year including field trip consent forms and an annual feedback.

Intake: Every day an employee records each child’s arrival time, departure time, and the name of the person who picked up the child in an attendance log. Each record includes a field to enter emergency contact information for the child. This field often remains blank since the childcare worker is too busy to populate this information. Attendance records are created from a child record. The supervisor reviews an attendance log at the end of day for each team of workers.

Reports: Reports are created from Microsoft Word templates for the healthcare workers and documents are stored in Microsoft SharePoint. You create a Child Attendance report and complete testing of the report in a sandbox environment. The report is ready for deployment to the production environment.

Requirements

Attendance:The child attendance log must be accessible by all staff members. A Child Attendance report is also required, as this information is often accessed at the parent’s request. All fields for collecting additional information must be hidden by default. In order to make the process of recording attendance information more efficient, workers must create an attendance record for each child and add the child to the record. If a child is not picked up by 6:00pm, a text message must be sent to the parents notifying them of additional charges for late pickup. Microsoft Flow is used to deliver text messages to parents about additional charges for late pickup.

Medication: Complex information such as medications must be contained in a sub-grid on the child’s record. When children change age groups, all of their records must be available to the new team of childcare workers. A child’s medication record must no longer be viewable by the previous group of childcare workers.

System customization: All customization and testing are performed in the sandbox environment and then moved to production. To simplify management of Dynamics 365, Lamna Healthcare keeps all components in the default solution but maintains a unique prefix. Dynamics is a non-code environment. Option sets must be used whenever possible. For example, the allergies field displays a list of common allergies. You must include an option named Other in each option set to allow users to enter a value that is not available in the option set. When Other is selected, the form must display a text field that requires entry.

Problem statements: Parents of a child named Elizabeth recently changed her surname. The parent hands in a field trip consent form that includes the new surname. The support worker cannot find the child in the system. Users report having to sign back into the system very frequently, often multiple times during the course of a period of usage. When children move to new age groups, medication records for the child are not visible to the new group’s childcare workers.

Question 10

You need to set up annual surveys. What should you do?
✅ Enable Voice of the Customer.
⬜ Use dialogs
⬜ Enable Customer Insights.
⬜ Install a custom workflow solution.

Question 11

You need to ensure that attendance records contain the proper default values. What should you do?
⬜ A workflow
✅ A field mapping
⬜ A business process flow
⬜ A business rule

Question 12

You need to prompt the caseworker when populating the allergies field. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
✅ Add a condition
⬜ Display an error message
⬜ Set a default value for the field
⬜ Configure the Lock/Unlock option
✅ Set the Business Required option to true
✅ Set the text field visibility to true
⬜ Add a recommendation Question 12

Question 13

You need to move changes to the production environment. What should you do?
⬜ Import an unmanaged solution with a default publisher
⬜ Import a managed solution with a default publisher
✅ Import a managed solution with a custom publisher
⬜ Import an unmanaged solution with a custom publisher

Question 14

You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of data. You need to determine why the user cannot view all the data. Why is the user unable view all available data?
⬜ You exported a static worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records
✅ You exported a PivotTable worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records
⬜ You created a chart in Dynamics 365 Customer Engagement and exported the chart
⬜ You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file

Question 15

You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. The user reports that they can only see 500 rows of data. You need to determine why the user cannot view all the data. Why is the user view all available data?
⬜ You exported a static worksheet and the columns are automatically hidden from other users
✅ You exported a dynamic worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records
⬜ You selected the This Page Only option and exported a static worksheet
⬜ You exported a static worksheet. The user does not have the appropriated security role in Dynamics 365 to see all records

Question 16

You are a Dynamics 365 for Customer Service system administrator. You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity. You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner. You need to configure the relationship behavior type. What should you use?
✅ Parental
⬜ Restrict
⬜ Referential
⬜ Referential, Restrict Delete

Question 17

You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items. You need to model the relationships between objects used by the app. Solution: Create a diagram that shows the following information: application ribbon, entity fields, entity form, message, option set, site map, and web resources. Does the solution meet the goal?
⬜ Yes
✅ No

Question 18

You are developing a Dynamics 365 app for a bank. The app must display information about loan accounts and the customers assigned to those items. You need to model the relationships between objects used by the app. Solution: Create an entity relationship diagram. Model ownership, one-to-one, one-to-many, and many-to-many relationships as well as fields per entity that are required. Does the solution meet the goal?
✅ Yes
⬜ No

Question 19

You are developing a Dynamics 365 app for a blank. The app must display information about loan accounts and the customers assigned to those items. You need to model the relationships between objects used by the app. Solution: Generate entity diagrams by using the metadata diagram tool. Does the solution meet the goal?
✅ Yes
⬜ No

Question 20

You are a Dynamics 365 for Customer Service system administrator. You must use Microsoft Flow to create an opportunity from a Microsoft Excel workbook. You need to ensure Flow will trigger on the Opportunity entity. What should you do?
⬜ Enable connections.
⬜ Add the timeline control.
⬜ Enable business process flow.
✅ Enable change tracking.

Question 21

You are a Dynamics 365 for Customer Service system administrator. You implement Dynamics 365 for a customer. The customer wants to use Microsoft OneNote in Dynamics for a custom entity. The OneNote tab does not appear in the Timeline. You need to make the tab visible. What should you do first?
✅ Enable the entity for Microsoft SharePoint document management.
⬜ Grant access in the user’s security role.
⬜ Check document management for the entity in the default solution.
⬜ Grant access under the user’s product licenses.

Question 22

You are a Dynamics 365 for Customer Service system administrator. Your organization deploys Dynamics 365 for Outlook. The sales team reports the following synchronization issues between Dynamics 365 and Outlook:

  • Microsoft PowerPoint presentations are missing from meeting invitations that are sent from Dynamics 365
  • Outlook task lists are not visible in Dynamics 365

You need to enable system settings to help address these issues. Which two settings should you enable? Each correct answer presents part of the solution.
⬜ Exchange folder-level tracking.
✅ Synchronize appointment attachments with Outlook or Exchange.
✅ Synchronize tasks that assigned in Outlook.
⬜ Go Offline

Question 23

You create and share a Microsoft Flow button for the Account entity. The button sends a Microsoft Teams meeting invitation from Dynamics. Which users can view the flow button run history?
⬜ Each user can only view their run history.
⬜ System administrator may only view the run history.
✅ Only the user who creates the button can view the run history for all users.
⬜ Every user can view all run history.
⬜ People with the appropriate role can see all run history.

Question 24

You manage the Dynamics 365 for Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year. You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts. Which three solutions can you currently implement? Each correct answer presents part of the solution.
⬜ Microsoft OneDrive for Business
✅ Microsoft Yammer
⬜ Microsoft OneNote
✅ Microsoft Exchange Online
✅ Microsoft Skype for Business

Question 25

You are a Dynamics 365 for Customer Service system administrator. The sales team must be able to take photos and record audio notes for use in Dynamics 365. You need to integrate Dynamics 365 with Microsoft OneNote. What should you do first?
⬜ Enable Microsoft Office 365 Groups.
⬜ Configure security privileges.
⬜ Enable Microsoft OneDrive for Business.
✅ Enable server-based Microsoft SharePoint integration.

Question 26

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages. Users report that the system is less responsive than in the past. You need to improve system performance. Solution: Select optimize for log items that have optimizations available and that have a positive operational impact percentage. Does the solution meet the goal?
⬜ Yes
✅ No

Question 27

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages. Users report that the system is less responsive than in the past. You need to improve system performance. Solution: Select optimize for log items that have optimizations available and an operational impact of zero percent. Does the solution meet the goal?
✅ Yes
⬜ No

Question 28

You are a Dynamics 365 for Customer Service system administrator. You use the Data Performance tool. There are 14 items in the All Data Performance Logs view. Some log items detail positive operational impact percentages while others detail negative operational percentages. Users report that the system is less responsive than in the past. You need to improve system performance. Solution: Select optimize for log items to remove Microsoft SQL Server indexes which may not be used and that slow performance. Does the solution meet the goal?
⬜ Yes
✅ No

Question 29

You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app. When a user views the Buildings form, a field for Location is missing. You create the field, but the user cannot see it. You need to make the Location field visible to the user. What should you do?
⬜ Add the Location field to the Buildings view.
✅ Publish customizations.
⬜ Change privileges to the user’s security role.
⬜ Create a new Buildings form.

Question 30

You are a Dynamics 365 for Customer Service system administrator. When a customer case is assigned to a new representative, the system must send an email to the customer to alert them about the change. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
✅ For the Start when condition, select Record is assigned
⬜ Create a new process that includes a Category Workflow and an Entity contact
⬜ For the Start when condition, select Record status changes
✅ Creaate a new process that includes a Category Workflow and an Entity case
⬜ Select cases and shoose send direct email
✅ Set the property to Configure email with desired fields
⬜ Modify available to run to run as a child process
✅ Add condition and send email steps Question 30

Question 31

You are a Dynamics 365 for Customer Service administrator. Sales team members record leads in a Microsoft Excel workbook after conferences. The system must prevent the addition of duplicate leads from the workbooks. Sales team members must be able to manually create a duplicate lead record.You need to configure duplicate detection settings. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
⬜ Create a duplicate detection job for all active accounts.
⬜ Set the value of When a record is created or updated to on.
✅ Set the value of When a record is created or updated to off.
⬜ Set the value of Enable duplicate detection to off.
✅ Set the value of During import to on.

Question 32

You are a Dynamics 365 for Customer Service system administrator for a company. The vice president of sales must be able to read account data for her business unit and other business units that report to her. You need to configure the minimum level of access for the read privilege on the Account entity. Which access level should you assign?
⬜ Business Unit
⬜ Organization
⬜ User
✅ Parent: Child Business Unit

Question 33

You are a Dynamics 365 for Customer Service system administrator. You have a production instance named Organization1 that is integrated with an ERP system. When a new account is created in the ERP system, an account is created in Organization1 and with the ERP Account field set to Yes. When the field value is set, an account must be created in a separate production instance named Organization2. You need to use Microsoft Flow to create the account. How should you configure the flow? To answer, select the appropriate options in the answer area.
Question 33

Question 34

On a Contact record, a user creates a note that contains the word running. One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note. Solution: Use Quick Find Search on the Notes list to search for the word run.
⬜ Yes
✅ No

Question 35

You are a Dynamics 365 for Customer Service developer. You have a solution that uses release version 2.4.2.6. You clone the solution and apply an update. You must assign the cloned solution a new version number using the Microsoft recommended versioning system. You need to set the version number for the new solution. Which version number should you set?
⬜ 2.4.3.7
✅ 2.5.0.1
⬜ 2.5.3.6
⬜ 3.1.2.7

Question 36

You manage Dynamics 365 for Customer Service Development, Test, and Production instances. You use an unmanaged solution to develop customizations and deploy the customizations to a Production instance. Several deployed customizations do not meet legal standards. You delete the unmanaged solution and the customizations remain. You need to remove the customizations. What should you do?
⬜ Change the publisher settings.
⬜ Install the previous solution.
✅ Manually remove each customization.
⬜ Change the version number on the unmanaged solution to the previous version.

Question 37

You manage a Dynamics 365 for Customer Service instance. You need to add Voice of the Customer to the instance. What should you do?
⬜ Sign in to the Sandbox instance. Create the solution with Voice of the Customer entities, test Voice of the Customer, and then import the solution into the production instance.
✅ Select the Application tab in the Dynamics 365 admin center. Configure Voice of the Customer.
⬜ Download Voice of the Customer from the Microsoft website. Import the solution into the Dynamics 365 instance.
⬜ Search AppSource for Voice of the Customer. Import the solution.
⬜ Add the correct role to each user to allow them to use the Voice of the Customer solution.

Question 38

You are a Dynamics 365 for Customer Service developer. You import a solution that was exported from the Sandbox instance into the Production instance. You receive errors during import. You need to identify and resolve the errors. What should you do?
⬜ Put in a service request to turn tracing on the servers.
✅ Download the log file and review the log file for errors. Fix the cause of the errors and reimport the solution.
⬜ Export the solution from the Sandbox instance and re-import the solution into the Production instance.
⬜ Open the solution.zip file and read the solution.xml file. Delete the lines in the file that cause the import errors.

Question 39

You are a Dynamics 365 for Customer Service developer. You need to configure a new solution. What should you configure in the new solution?
⬜ Prefix ‘new_'
⬜ Package type
✅ Publisher
⬜ Installed date

Question 40

On a Contact record, a user creates a note that contains the word running. One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note. Solution: Use Categorized Search to search for the word run. Does the solution meet the goal?
⬜ Yes
✅ No

Question 41

On a Contact record, a user creates a note that contains the word running. One week later, the user reports that they cannot find the Contact record associated with the note. You need to find the note. Solution: Use Relevance Search to search for the word run. Does the solution meet the goal?
✅ Yes
⬜ No

Question 42

You manage a Dynamics 365 for Customer Service instance. You must modify the unit price from two decimal places to four decimal places. You need to ensure the unit price displays with four digits after the decimal. What should you configure?
✅ Currency Precision to use four decimal places.
⬜ Base Currency to use four decimal places.
⬜ Currency field type to whole number.
⬜ Currency Conversion to use four decimal places

Question 43

You are a Dynamics 365 for Customer Service system administrator. You create a workflow that requires customizations to automate lead follow-up activities. You need to migrate the production customizations to this new Dynamics 365 production instance. You must not migrate any data to the production instance. Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
✅ In the Dynamics 365 Admin center, select Instance tab
✅ Select the Target instance
⬜ Select the Production instance and select Backup & Restore
✅ Select the Production instance and click Copy
⬜ In Microsoft Office 365 admin center, select the Instance tab
✅ In the Copy Instance page, select Copy
⬜ Select Full Copy
✅ Select Minimal Copy Question 43

Question 44

You are a Dynamics 365 for Customer Service developer. You create a custom entity and add custom fields to the case entity. You must create a solution to include only the custom entity and case entity changes. The solution must allow import and export without errors. You need to create the solution. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
⬜ Add an existing unused entity to the solution. Rename the entity to the custom entity. Add fields needed for the case entity.
⬜ Create a case entity in the new solution and add the custom fields to the new case entity.
⬜ Create the custom entity and custom fields in the case entity within the default solution.
✅ Create the custom entity in the new solution and add the appropriate fields, forms, and views.
✅ Create a new solution and add the entity named Case to the solution. Add the custom fields to the case entity.

Question 45

You are a Dynamics 365 for Customer Service system administrator for a Sandbox and a Production instance. A user forgets to sign out from a shared device connected to a Production instance. A second user makes changes to records using the credentials of the first user. You need to implement user session timeouts to prevent this type of issue from recurring. Where should you configure this feature?
⬜ each instance of Microsoft Azure Active Directory (Azure AD) associated to the tenant
⬜ each user in Microsoft 365 admin center
⬜ each user in Dynamics 365
✅ each Dynamics 365 instance

Question 46

You are a Dynamics 365 for Customer Service system administrator. Users report that a subgrid from the Onsite Goals custom entity takes a very long time to load on the Account records page. You need to improve the query load time and optimize the Onsite Goals entity. Which action should you perform?
⬜ In an Internet browser, in the browser options, set the option to retain browser history.
✅ In the Data Perform view, use the Optimize functions.
⬜ In System Jobs, resume paused system jobs.
⬜ In the Dynamics 365 Diagnostic tool, run the diagnostic test.

Question 47

The sales team plans to create printed materials to be handed out each month during on-site visits with clients. The materials must include client-specific information and statistics from Dynamics 365. You need to ensure that sales team members can create the materials. Which technology should you implement?
✅ Word template
⬜ Marketing list
⬜ Sales literature
⬜ Excel template

Question 48

You are a Dynamics 365 for Customer Service system administrator. Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set. Global Auditing to On. You need to verify compliance standards. Which data items will be included in the audit log?
⬜ Microsoft Office 365 activities
⬜ All entities and fields
✅ Entities and fields with auditing enabled
⬜ User access information only

Question 49

A company identifies a new opportunity. Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales. You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data. Which tool should you use?
⬜ Microsoft OneDrive for Business
⬜ Microsoft Skype for Business
⬜ Microsoft Office 365 Delve
⬜ Yammer
✅ Microsoft Office 365 Groups

Question 50

You are a Dynamics 365 for Customer Service system administrator. A user experiences slow performance when using Dynamics 365. You need to check the latency of the environment. What should you do?
⬜ Use the organization Insights tool.
⬜ View the Health section of Microsoft Office 365 Admin portal.
⬜ View the Power platform Admin center.
✅ Run the Dynamics 365 Diagnostics tool.

Question 51

You are a Dynamics 365 for Customer Service system administrator. You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:

  • Post product experience information to forums.
  • Enter issues in an online support center.
  • Enter ideas for future products.

Which type of portal should you implement?
⬜ Partner
⬜ Customer Self-Service
⬜ Employee Self-Service
✅ Community
⬜ Custom

Question 52

You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances. You need to import changes from the Sandbox instance to each of the Production instances with different requirements. Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 52

Question 53

A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries. You need to configure relationships between doctor and patient records. From the doctor entity, which relationship types should you use? To answer, drag the relationship types for the correct scenarios. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 53

Question 54

You are a Dynamics 365 for Customer Service administrator. A user must be able to view system posts and activities in a dashboard. You need to create the dashboard for the user. Which components should you use? To answer, select the appropriate options in the answer area.
Question 54

Question 55

You are a Dynamics 365 administrator. An Excel template with a pivot table is created for opportunities by a manager. When a salesperson opens the Excel template in the My Opportunities view, they observe the following issues:

  • The salesperson can view information for all salespeople.
  • The salesperson does not see their current data.

You need ensure the salesperson can only see their information. Which Excel PivotTable attributes should you use? To answer, drag the appropriate attributes to the correct settings. Each attribute may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 55

Question 56

You are a Dynamics 365 for Customer Service system administrator. You are unable to import a translation file. You need to determine if the file being imported is of the right type and format, and that the file conforms to maximum field length requirements. Which parameter should you use? To answer, select the appropriate options in the answer area.
Question 56

Question 57

You are a Dynamics 365 for Customer Service help desk administrator. Cases entered in forms require different types of data to be stored in different types of fields. You need to create forms for each of the following case types as picture below. Which form types should you create?
Question 57

Question 58

You are a Dynamics 365 help desk administrator. You need to create a dashboard that displays information on help desk cases that are handled each week. Which dashboard components should you use? To answer, select the appropriate options in the answer area.
Question 58

Question 59

You are a Dynamics 365 for Customer Services system administrator. Sales team members access Dynamics 365 by using a tablet device. Sales team members report several issues when they access Dynamics 365. You need to resolve the issues.
Question 59

Question 60

An organization plans to deploy Dynamics 365. You need to ensure that the organization can track the following information:

  • Prospect to cash process
  • Customer service cases
  • Work breakdown structure
  • Serviceable assets for customers

Which apps should you implement? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 60

Question 61

You are a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes. You need to configure a workflow to meet the following requirements:

  • Be triggered when a condition is met.
  • Run immediately.
  • Perform an action when a condition is met.

How should you configure the workflow? To answer, select the appropriate options in the answer area.
Question 61

Question 62

You set up a new instance of Dynamics 365 for Customer Service. Users report a variety of issues working with cases on mobile devices. You need to configure the mobile app to be able to view cases.
Question 62

Question 63

You are a Dynamics 365 for Customer Service developer. A salesperson creates a chart. You need to ensure that the chart is available to all users on the team. Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 63

Question 64

You are a Dynamics 365 for Customer Service developer. You need to create a report that shows annual customer growth from 2012-2018. The report must be printable and must include company branding. Which reporting options should you use? To answer, select the appropriate options in the answer area.
Question 64

Question 65

You are a Dynamics 365 administrator for a veterinarian clinic. On the client appointment form, there is a dropdown field for clients to select their type of pet. If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added. You need to create a dynamically visible field. What should you configure?
⬜ Business rule
⬜ Workflow
⬜ Business process flow
✅ Field visibility on the form

Question 66

You import data into Dynamics 365 for Customer Service by using the Import Data wizard. Errors occur when you try to import the following data lines: Question 66 You need to identify the cause of the errors. What error types have occurred? To answer, drag the appropriate error types to the correct data. Each error type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 66

Question 67

You are a Dynamics 365 for Customer Service system administrator. A user creates a duplicate account record with an updated email address. You need to remove the duplicate record and update the primary record with the new email address. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order
Question 67

Question 68

You are a Dynamics 365 Customer Engagement administrator. Each team will use Microsoft Excel in different ways. Question 68 You need to select an Excel option to meet the needs of each team. Which Excel option should be deployed for each team? To answer, select the appropriate configuration in the answer area.
Question 68

Question 69

You need to create a system chart for the Account entity. The chart must display a count of accounts grouped by owner and then display the accounts by Address 1: State/Province for each owner. You begin to configure chart options as shown in the image below. Question 69 How should you complete the configuration? To answer, select the appropriate options in the answer area.
Question 69

Question 70

You are a Dynamics 365 for Customer Service system administrator. You enable the Quick Find view to look up First Name, Last Name, Email, and City on the Contact entity. You need to identify where the Quick Find search will be used.
Question 70

Question 71

You are a Dynamics 365 for Customer Service system administrator. You have a data file that contains a list of accounts which must be important into the system. You need to import the accounts by using the Import Data wizard. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Question 71

Question 72

You are a Dynamics 365 for Customer Service administrator. You install the Gamification solution for Dynamics 365. Users must be granted the minimum privileges required to perform tasks. You need to assign minimal security roles to users.Which security roles should you use? To answer, select the appropriate options in the answer area.
Question 72

Question 73

You are a Dynamics 365 Customer Engagement system administrator. You have the following security design for a Parent Business Unit. Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the graphic.
Question 73

Question 74

You are a Microsoft 365 administrator. You create a Dynamics 365 online tenant in the environment. You must assign users into Office 365 security roles using the principle of least privilege. You need to assign security roles for users. Which role should you use? To answer, select the appropriate options in the answer area.
Question 74

Question 75

You are a Dynamics 365 for Customer Services administrator. You have a Production instance and Sandbox instance. Users record Production instance data in the Sandbox instance. You need to ensure that users only record data in the Production instance. Which security function needs to be edited to prevent access to the Sandbox? To answer, select the appropriate options in the answer area.
Question 75

Question 76

You are a Dynamics 365 for Customer Service administrator. A sales vice president notes she cannot see her direct report sales manager’s active accounts. Sales managers note that they cannot see the active campaigns that their peers are using. You need to configure security for the sales vice president and sales managers to grant access to the data they cannot see. Which security models should you use? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once, or not at all.
Question 76

Question 77

You have the following customers: CustomerA, CustomerB. The customers report the following issues: Question 77 You need to resolve the issues. What should you do? To answer, drag the appropriate actions to the correct customers. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 77

Question 78

You are a Dynamics 365 for Customer Service system administrator. Sales team members work remotely disconnected from the internet at times. Sales team members need to store documents in the cloud when they are online and share the documents with others with the appropriate permissions. You need to configure Microsoft OneDrive for Business within Dynamics 365 to meet the requirements. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Question 78

Question 79

You are a Dynamics 365 for Customer Service administrator. You must create a form for team members to use. The form must provide the ability to:

  • Lock a field on a form.
  • Trigger business logic based on a field value.
  • Use existing business information to enhance data entry.

You need to implement business rule components to create the form. Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 79

Question 80

You are a Dynamics 365 system administrator. You create a custom entity named Stores in a development Sandbox instance. You populate the custom entity with 185 store locations. You need to migrate the custom entity and data to a Production instance. What should you do? To answer, drag the appropriate actions to the correct tasks. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 80

Question 81

You manage Dynamics 365 instances as shown in the exhibit below. Question 81 You configure EMEA as a new Production instance. The EMEA instance must use the same configuration as the North America instance. The EMEA instance must not include any data from North America. You need to configure the EMEA instance by using the Dynamics 365 administration center. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Question 81

Question 82

You manage a Dynamics 365 environment. You create a global option set for a custom solution. You observe the following issues with the global option set:

  • The default prefix is incorrect.
  • The option set value is too long.

You need to change the option set value and ensure the correct prefix is used. Which actions should you perform? To answer, drag the appropriate actions to the correct options. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 82

Question 83

You are a Dynamics 365 for Customer Service system administrator. You set up server-side synchronization. You plan to deploy the Dynamics 365 App for Outlook after users have received training. Users do not have administrator rights. You need to identify which method you would use to deploy Dynamics 365 App for the trained users. Which method will accomplish this goal?
⬜ Push the App for Outlook to all eligible users from the Dynamics 365 administration center.
⬜ Have users install themselves directly from the Dynamics 365 Settings area.
⬜ Have users install themselves from the personal Settings area.
✅ Push the App for Outlook to only select users from Dynamics 365 Settings area.
⬜ Push the App for Outlook manually or automatically to all eligible users from Dynamics 365 Settings area.

Question 84

You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 storage limit. You perform the following actions to free up space:

  • Delete known items that use large amount of storage.
  • Perform bulk deletes on suspended system jobs.
  • Delete audit logs older than six months old.
  • Delete email attachments older than two years old.

The total storage used indicator shows that the storage amount has not changed after you perform the actions. You need to determine why the storage amount has not changed. What is the cause?
⬜ The current audit log cannot be deleted.
⬜ Email attachments can only be deleted when the associated email is deleted.
✅ The system can take up to 24 hours to update storage information.
⬜ Suspended workflows are in a waiting state, therefore cannot be deleted.

Question 85

You provide add-on components for Dynamics 365. The deployment requirements for many add-ons are different. You need to ensure that you meet the deployment requirements for add-ons. Which solution types should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
Question 85

Question 86

You are a Dynamics 365 for Customer Service administrator. You identify the following issues:

  • Remote sales team members report that they cannot access the latest data on commuters, phones, and tablets.
  • Help desk team members must be able to access all inbound emails from multiple queues in a single queue.

You need to resolve the issues. Which options should you configure? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once.
Question 86

Question 87

An organization plans to create a hierarchy to categorize products and sales literature. You need to implement subject trees to create the hierarchy. What should you create?
✅ A subject tree for organization to be used by products and sales literature
⬜ A subject tree for products and create a subject tree for sales literature
⬜ A subject tree for sales and create a subject tree for customer service
⬜ A subject tree for sales team and customer service team

Question 88

You are the system administrator for Dynamics 365. You add a custom URL field for the Account entity. You need to make changes to a custom field. Which four fields can you change after the initial change?
Question 88 Question 88

Question 89

You are a Dynamics 365 Customer Engagement administrator. A compliance audit identifies two fields in violation of the corporate information security policy. You need to control access to high business impact fields to meet information security policies. What should you use? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once.
Question 89

Question 90

You need to hide a flow button on UI. Which configuration setting should change?
⬜ Button tab of flow
⬜ Entity components of default solution
✅ Customization section
⬜ Site map

Question 91

You must create a new entity to support a new feature. Entity data will be transactional and will be associated with BU. You need to configure entity ownership.
✅ User or Team owned
⬜ BU owned
⬜ None
⬜ Organization owned

Question 92

You need to reduce database size and reduce the rate at which the size of the audit log increases.
⬜ Backup the production and restore to sandbox. Delete the audit log
⬜ Delete current audit log
✅ Turn auditing feature off for entities and fields, which are not needed
⬜ Replicate the database to Microsoft azure SQL

Question 93

You are a D365 for sales consultant at a large shoe company. The IT administrator is responsible for assigning security to new users. Where to set security roles without going into Dynamics
✅ Power Apps Admin Center
⬜ Office 365 Security & Compliance
⬜ D365 Administration center
⬜ M365 Admin Center

Question 94

Client report that the document they receive from an organization often uses different logo and font. You need to standardize boundary for all into Microsoft Word Document. Which two template can you use?
⬜ Page
✅ Mail merge
⬜ Global
⬜ Article
✅ Email

Question 95

Users report performance issue in Microsoft Dynamics 365. You need to diagnose the performance issue. You run Dynamics 365 Diagnostics Tool, what you can see:
⬜ User’s IP address
⬜ Organization Information
⬜ Browser Information
✅ Latency and Bandwidth and JavaScript performance

Question 96

You need to deploy a new instance, which will be used to conduct training for users for an indefinite period. You need to be able to deploy full copies of the production environment into this new. What should ou do?
⬜ Create a production instance in a new tenant
⬜ Create a trial in a new tenant
⬜ Create a production instance in the same tenant
✅ Create a sandbox instance in the same tenant

Question 97

You are a system administrator. You are working with a Microsoft Dynamics 365 update process to include new features from a major release in your organization. How often do new features become available through customer-driven updates in the Microsoft Dynamics 365 instance?
⬜ Monthly
⬜ Quarterly
✅ Twice per year
⬜ Annually

Question 98

Company has Dynamics 365 instance and customer needs to upload large number documents which requires additional space. Company doesn’t want to have the additional space as this requires additional cost. Company doesn’t have SharePoint integration. Which solution will suffice the requirement? One Drive Integration
⬜ Yes
✅ No

Question 99

Company has Dynamics 365 instance and customer needs to upload large number documents which requires additional space. Company doesn’t want to have the additional space as this requires additional cost. Company doesn’t have SharePoint integration. Which solution will suffice the requirement? Share point integration
✅ Yes
⬜ No

Question 100

Company has Dynamics 365 instance and customer needs to upload large number documents which requires additional space. Company doesn’t want to have the additional space as this requires additional cost. Company doesn’t have SharePoint integration. Which solution will suffice the requirement? OneNote integration
⬜ Yes
✅ No